If you are having any trouble or have any concerns, please don't hesitate to contact us, or to view our help page


ARTICLE

Help

QuestionsTechnology Comparison White Paper

There is a lot of conflicting information about the relative benefits of IP CCTV over other CCTV technologies. As always there are pros and cons and this White Paper tries to compare the three CCTV technologies currently available in simple terms so you can make an informed choice. The camera resolutions commonly available with all three technologies are compared and other pros and cons are also discussed.

Refunds & Returns Policy

Unwanted Goods

Please return your items within 28 days of their purchase, ensuring the goods remain in resalable condition including packaging, manuals and all accessories, with a valid proof of purchase. We ask that you contact us in advance to request a returns authorisation number. Prime Digital reserves the right to levy a handling charge. A charge of 20% of the invoice value, with a minimum charge of £10 will be levied on goods ‘not wanted’ or ‘incorrectly ordered’

Incorrect / Missing / Faulty

Should you need to contact us with regards to the contents of your order, whether you have missing or incorrect or faulty goods, please contact us. Should your product experience a fault, simply return it within a year of the invoice date for an exchange or credit note.

Your statutory rights are not affected by the above policy.